Policies

Shipping

Courier

All packages are sent to you via USPS Priority Mail. All items are charged a flat fee which includes the calculated shipping fee plus a handling fee. The handling fee covers the cost of shipment packaging and labor involved in preparing the shipment. You will receive a USPS tracking number once your order ships out.
Some items will not have a flat fee, but will be have the option to calculate the shipping costs per your shipping destination. These items will have a separate fee to cover handling. These items will be clearly marked.

While orders are shipped out as fast as possible, please know that all hand-built items will take extra processing time. These items have a listed Ship-By date on the item description page.

All orders are shipped complete. Your order will not ship out until all items are finished processing and are ready to ship.

Local Pickup

Will call at our Fullerton, California location is currently unavailable, and only shipping via post is available. Please check back soon, as this is an option currently being implemented.

International Orders

USPS ships to most countries. Delivery times will vary and are extremely unpredictable. If ordering internationally, please allow extra time for your package to arrive. A USPS tracking number will be provided which will allow you to see your package progress inside the U.S.A. – Some countries, notable Canada, Australia, and the U.K. will allow the USPS tracking number to track the shipments inside their borders.

Actual value and contents will be declared on customs forms. We can not and will not mark an order as “gift,” “sample,” or falsify the value. You, the recipient, are responsible for any and all VAT, taxes, tariffs, import fees, duty, customs clearance charges, and/or other fees that may be assessed by your postal service and/or customs office for importing products into your country. So, if your country charges import taxes or fees, please be prepared to pay them. There is no way for us (Fourth State of Matter LLC) to calculate fees like these for you; please contact your local authorities if you have concerns about taxes and fees associated with importing products.

Customs processing frequently requires an invoice, and we include a copy of the invoice in each international shipment. However, please keep a printed copy of your e-mailed order confirmation in case you need to send it to your customs office or shipping carrier for processing.

Payment

Methods

Multiple payment methods are available for your use. You may pay for your order via Visa Card, Master Card, American Express Card, Discover Card, or Paypal. Check, Money Orders, and Cash On Delivery are not accepted under normal circumstances, but may possibly be arranged on a case-by-case basis. Please contact The Plasmatorium to inquire about alternate payment methods.

Sales Tax

All orders placed using a billing address originating in California will incur the normal sales tax rate in effect in Fullerton, California at the time of purchase.

Orders

Warranty

All items come with a warranty period of 7 days after receipt. This warranty covers damages incurred in the shipping process, or other product defects not described in the original item listing, but will not cover damages caused by the consumer.

Returns

If you would like to return your product, please arrange so by contacting The Plasmatorium first. You may send the item back by mailing it to the return address listed on your original packaging. Return shipping costs are not covered by The Plasmatorium and must be paid for by the consumer unless otherwise arranged.

Refunds

If you ordered an in-stock item from The Plasmatorium, you may at any time request a refund, up until the day it ships out to you. To request a refund, simply contact The Plasmatorium. If you ordered a custom, monogrammed, personalized, or otherwise specially made item, a refund can not be given.

Privacy Policy

Privacy

Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note: the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

Collection of Information

We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill you specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

Cookie/Tracking Technology

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customise the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Distribution of Information

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security

Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have authorized access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

Limitation of Liability

Fourth State of Matter LLC and The Plasmatorium is not liable for any damages caused by any of the site content, whether directly provided by Fourth State of Matter LLC or its employees or not.

Updates to this policy

Fourth State of Matter LLC has the discretion to update these Terms of Use at any time. When we do, we revise the “Last Revised” date at the bottom of this page. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this site, you signify your acceptance of these Terms of Use and our Privacy Policy. If you do not agree to this policy, please do not use our site. Your continued use of the site following the posting of changes to this policy will be deemed your acceptance of those changes.

Privacy Contact Information

If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:

By e-mail: brian@plasmatorium.com
By Phone: 951-533-3387
We reserve the right to make changes to this policy. Any changes to this policy will be posted.


Last updated: 5-21-2015